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Frequently Asked Questions
We provide free delivery within 25 miles of our Naperville warehouse. For deliveries beyond 25 miles, a fee of $1 per mile applies, up to 75 miles total. If you’re unsure if your location qualifies for free delivery, share your event address, and we’ll confirm for you!
Visit our How To Rent page here
YES! Our designs are semi-customizable, allowing us to incorporate silk or fresh florals in your desired color scheme and styles.
If you are interested in a design we do not currently offer, please email us at ivygroverentals@gmail.com with your inspiration photo along with your wedding date. We are always expanding our collections and may be able to create it for you! Please email us at least 4 months prior to your date.
If a pickup is required after 10:00 PM, the following fees apply:
- 10:00 PM: $100
- 10:30 PM: $150
- 11:00 PM: $200
- 11:30 PM: $250
- 12:00 AM: $300
We can often work with your venue to arrange next-day pickups to avoid these fees when possible. This depends on the venue's policies, our schedule, and product availability.
We offer two payment options:
- Pay in Full: Pay the total amount upfront.
- Shop Pay: Split your payment into four installments.
Rates range from 0%-36% APR. Payment options through Shop Pay Installments are subject to eligibility checks and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. View state notices to consumers here.
If you order contains late night fees, long distance fees, or customization fees, we will confirm the details with you and send you an invoice that will be due upon receipt.
While we don’t offer in-person viewings, you can catch a glimpse of our rentals at events. These are the perfect chance to see our pieces in action. Subscribe to our newsletter to get early access to event dates and details!
We're always expanding our collection to bring you the best designs for your wedding. If there's something specific you're after, you may email us your request at ivygroverentals@gmail.com
To ensure we have time to source and create your request, please contact us at least 4 months before your big day, and we'll let you know if we can make it happen!
Yes. The rental price shown includes ONE setup at ONE location only. If you wish to move the pieces from one location to another, additional charges will apply. Reach out to us at ivygroverentals@gmail.com with your event details, including new location address and we will provide you with a custom quote.
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